Support for this issue is available either by self-service or paid support options. Vendor credits and refunds: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Resolution for Issue 'Vendor credits and refunds' available: Yes (Solved). If you need assistance with how to enter in a bill, please see our related Help topic: Entering a bill Check the appropriate bill with the appropriate credit. Below the Bill Payment (check) box for the Credits and Bill Payment Information.In the Pay to the order field select the appropriate vendor (this will bring up the vendor information).Go to the Plus Sign (+) and click Checks.When you’re ready to link the bills to Vendor credits: To link the Vendor credits with bills, first create the bills. To fix this, either go back and delete the bill payments and replace them with Check, or simply enter one or multiple bills to link the bill payments to. If you recorded checks for Vendors in the Checks screen and didn’t enter bills, you will end up with negative balances for your Vendors. To pay your bills using your vendor credits: Enter the Credit Date, Credit Amount, and Account (the account used here is typically the original expense account on the original bill.).In the Vendor field, select the appropriate vendor name.How do I pay my bills using my vendor credits? Under the Bill Payment Information section click to check the Deposit.
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